Last modified: July 31, 2026
These Terms of Service constitute a legal agreement and are entered into by and between you and Padpal Technologies Inc., operating as Padpal (“Padpal,” “we,” “us,” or “our”). The following terms and conditions, together with any documents and additional terms they expressly incorporate by reference (collectively, these “Terms”), govern your access to and use of, including any content, functionality, and services offered on or through, the website located at https://www.padpal.com (the “Website”) and our Padpal mobile application available through the Apple App Store and Google Play (the “App” and, together with the Website, the “Platform”).
By using the Platform or by clicking to accept these Terms, you accept and agree to be bound and comply with these Terms and our Privacy Policy, found at https://padpal.com/privacy, incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Platform.
By using the Platform, you represent and warrant that you are of the legal age of majority in the jurisdiction in which the Services (defined below) are or are to be performed, that you have the legal capacity to enter into a binding contract with Padpal, and that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform.
We reserve the right, in our sole discretion, to revise and update these Terms from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Platform. You agree to periodically review these Terms in order to be aware of any such modifications and your continued use will be your acceptance of them. Where we make any change to the Fees (defined below), we will notify you before the change takes effect, in accordance with the section titled “Fees”. We also reserve the right to change the availability of any features of the Platform, and any pricing relating thereto, in any manner and at any time as we may determine in our sole and absolute discretion, subject, in the case of Subscription pricing and the Fees, to the sections titled “Service Provider Subscriptions” and “Fees”.
The information and material on the Platform may be changed, withdrawn, or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Platform is restricted to Users (defined below) or unavailable at any time or for any period.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. Users are responsible for obtaining their own access to the Platform. Users are required to ensure that all persons who access the Platform through a User’s internet connection are aware of these Terms and comply with them. The Platform, including content or areas of the Platform, may require User registration. You may register as a Customer or, subject to the section titled “Service Provider Subscriptions,” as a Provider. It is a condition of your use of the Platform that all the information you provide on the Platform is correct, current, and complete.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.
Your provision of registration information and any submissions you make to the Platform through any functionality such as bookings, quotes, invoices, messaging, email, reviews, comments, profiles, and other such functions (collectively, “Interactive Functions”) constitutes your consent to all actions we take with respect to such information consistent with our Privacy Policy, found at https://padpal.com/privacy.
Any username, password, or any other piece of information chosen by you, or provided to you as part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity. You must exercise caution when accessing your account from a public or shared computer or device so that others are not able to view or record your password or other personal information. You understand and agree that should you be provided an account, your account is personal to you (or, in the case of a Provider with a Premium Subscription, to the seats included in that Subscription) and you agree not to provide any other person with access to the Platform or portions of it using your username, password, or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you logout from your account at the end of each session. You are responsible for any password misuse or any unauthorized access.
We reserve the right at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, in our sole discretion for any or no reason, including any violation of any provision of these Terms.
You are prohibited from attempting to circumvent and from violating the security of the Platform, including, without limitation: (a) accessing content and data that is not intended for you; (b) attempting to breach or breaching the security or authentication measures which are not authorized; (c) restricting, disrupting, or disabling service to Users, hosts, servers, or networks; (d) illicitly reproducing TCP/IP packet header; (e) disrupting network services and otherwise disrupting our ability to monitor the Platform; (f) using any robot, spider, or other automatic device, process, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform; (g) introducing any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful; (h) attacking the Platform via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing, or crashing; and (i) otherwise attempting to interfere with the proper working of the Platform.
The Platform is an online marketplace that connects customers seeking home services and related services (each, a “Customer”) with independent businesses and individuals offering those services (each, a “Service Provider” or “Provider,” and the services offered by Providers through the Platform, the “Services”). The Platform also provides Providers with subscription-based business tools, including quoting, invoicing, scheduling, email integration, and access to the online marketplace. Customers, Providers, and any other persons accessing or using the Platform are referred to in these Terms as “Users.”
Padpal only provides the online marketplace to Users. When a Customer books a Service from a Provider, the resulting agreement for the performance of that Service (a “Service Contract”) is formed solely and directly between the Customer and the Provider. Padpal is not a party to any Service Contract. We do not perform, supervise, direct, or control any Services, and we have no responsibility or liability whatsoever for the performance, quality, timing, legality, safety, or any other aspect of any Services, or for the acts or omissions of any Customer or Provider, whether online or offline.
Providers are independent third parties. Nothing in these Terms, and nothing in a Provider’s use of the Platform, creates any employment, agency, partnership, joint venture, or franchise relationship between Padpal and any User. Providers have no authority to make or accept any offer or representation on our behalf or to otherwise bind Padpal.
We may, in our sole discretion, conduct a limited manual review of publicly available information, Provider-submitted information, or other business information relating to a Provider and designate that Provider as “Verified” on the Platform. Any “Verified” badge, “Verified Booking” indicator, or similar verification-related indicator reflects only a limited, discretionary review or Platform record. It is not a guarantee, endorsement, certification, representation, or warranty of any Provider’s identity, qualifications, credentials, licensing, insurance, compliance, background, performance, or the quality or safety of any Services. We do not conduct criminal or other background checks on any User, and each User remains solely responsible for their own interactions with other Users and for conducting any due diligence they consider appropriate before entering into a Service Contract.
Providers displayed on the Platform, including in any listings or search results, currently appear in random order. The order in which Providers appear does not reflect any ranking, rating, recommendation, or endorsement by Padpal.
Access to the Platform’s Provider tools, including quoting, invoicing, scheduling, email integration, and the marketplace, requires a paid subscription (a “Subscription”). We currently offer two Subscription tiers:
Subscriptions are available on a monthly or annual basis. All Subscription fees are payable in advance. Annual Subscriptions are payable up front for the full annual term and are priced at the equivalent of ten months of the applicable monthly fee, meaning two months are free as compared to paying monthly for a full year. Subscription fees are exclusive of Taxes (defined below), which will be added where required by law.
Subscriptions automatically renew at the end of each monthly or annual term, as applicable, and the payment method on file will be charged at the then-current rate for the applicable Subscription tier, unless you cancel your Subscription before the end of the then-current term.
Subscription pricing may change from time to time. We will provide notice of any change to Subscription pricing before it takes effect, and any such change will apply from the start of your next renewal term. If you do not agree to a pricing change, you may cancel your Subscription before the start of the next renewal term.
Except as expressly described below in connection with Subscription upgrades, we do not provide refunds, credits, or prorations for any partial Subscription terms or unused Subscription periods. If you cancel your Subscription, the cancellation takes effect at the end of your then-current Subscription term, your Subscription will run its course, and you will retain access to the Provider tools until the end of that Subscription term. The Platform may display the date on which your access will end. You may undo or reactivate a scheduled cancellation through the Platform before the end of the then-current Subscription term, in which case your Subscription will continue and renew in accordance with these Terms. This paragraph is subject to the section titled “Your Statutory Rights.”
You may change your Subscription tier through the Platform. If you upgrade to a higher-priced Subscription tier during a Subscription term, the upgrade takes effect immediately and our payment processor will prorate the change: you will be charged the difference between the two tiers for the remainder of your then-current Subscription term, and you will receive a credit for the unused portion of your prior tier. Any such credit is applied only to reduce the amount charged for the upgrade, is not redeemable for cash, and is not otherwise refundable. If you downgrade to a lower-priced Subscription tier, the downgrade takes effect at the start of your next renewal term, and no refund, credit, or proration is provided for the remainder of your then-current term.
Customers may book Services through the Platform, either by booking a Service offered by a Provider (a “Service-Based Booking”) or by requesting a quote from a Provider (a “Quote-Based Booking” and, together with Service-Based Bookings, “Bookings”). Providers may prepare and send quotes and invoices to Customers through the Platform.
A Provider may require a Customer to pay a deposit in connection with a Booking (a “Deposit”). The amount of any Deposit is set by the Provider in their sole discretion. Deposits are subject to the section titled “Cancellations and Refunds.”
A Provider may propose changes to a quote, including after the Services have commenced. The amount of any Deposit, if applicable, remains set as the original Deposit amount. Any changes proposed by a Provider to a Booking must be accepted by the Customer through the Platform before any charges relating to those changes are processed.
Each Customer and Provider is solely responsible for the terms, performance, and fulfillment of their Service Contract, including the scope and price of the Services, scheduling, and the resolution of any disputes between them, in accordance with the section titled “The Platform and Our Role.”
All payments made through the Platform are processed by Stripe, Inc. and its affiliates (“Stripe”), a third-party payment processor, and are made in accordance with, and are subject to, Stripe’s Services Agreement, found at https://stripe.com/en-ca/legal/ssa. We do not collect or store full payment card details. All funds paid in connection with a Booking, including any Deposit, are collected and processed by Stripe. Depending on how a particular payment is processed, those funds may be held in an account maintained by us with Stripe before the applicable amount is paid out to the Provider in accordance with the section titled “Fees.” We do not hold Customer funds other than as described in this paragraph, we do not hold any funds as trustee or fiduciary for any User, and no interest is payable on any amount held. By providing a payment method, you authorize Stripe to charge that payment method in accordance with these Terms, and you represent and warrant that you are authorized to use such payment method.
To receive payments through the Platform, Providers must create and maintain an account with Stripe, provide their payment details through Stripe, and agree to the Stripe Connected Account Agreement, found at https://stripe.com/en-ca/legal/connect-account. We are not responsible or liable for the acts or omissions of Stripe, and your use of Stripe’s services is at your own risk.
When a Customer makes a Booking, the Customer must provide a valid payment method, which will be securely stored by Stripe. Padpal does not place any authorization hold on, reserve, or freeze any amount on the Customer’s payment method at the time of Booking. Following completion of the Services, the Customer has 24 hours to submit payment manually through the Platform and may, at the Customer’s option, add a tip for the Provider. Tips are voluntary. If the Customer does not submit payment within 24 hours following completion of the Services, the stored payment method will be charged automatically for the amount payable in connection with the Booking.
“Job Subtotal” means the total price payable for the applicable Services under a Booking, excluding Taxes and any tip. “Transaction Total” means the Job Subtotal plus Taxes applied to the Booking, excluding any tip. “Charge” means each charge to a Customer’s payment method that is processed through the Platform in connection with a Booking, including any Deposit, any payment of the Job Subtotal and Taxes, any tip, and any cancellation fee.
We charge Providers a service fee at the rate set out on our Pricing page (https://padpal.com/pricing) for each Service booked through the Platform (the “Service Fee”). The Service Fee applies only to Services booked through the Platform. No Service Fee applies to services performed by a Provider that are not booked through the Platform. We also charge Providers a payment processing fee in respect of each Charge processed in connection with a Booking (the “Payment Processing Fee”), calculated at the rate set out in the Fee Schedule. The Payment Processing Fee is a fee charged to you by us. It is not a fee charged to you by Stripe. It corresponds to amounts that Stripe charges us to process payments in connection with Bookings. Where Stripe charges us additional or different amounts in respect of a particular Charge, including in respect of a payment card issued outside Canada, a currency conversion, a payout, or a payment dispute, we may charge those amounts to you, and we will identify them separately in your Platform dashboard.
The current rates for the Service Fee and the Payment Processing Fee are set out in the fee schedule available at https://padpal.com/pricing (the “Fee Schedule”), which is incorporated into and forms part of these Terms by reference. If there is any inconsistency between a rate set out in the Fee Schedule and a rate stated in these Terms, the Fee Schedule governs.
The Service Fee, the Payment Processing Fee, and any other amount you owe us under these Terms (collectively, the “Fees”) are deducted from the amounts collected from the Customer in connection with the applicable Booking before the balance (the “Net Payout”) is paid out to you. We may set off and deduct any amount you owe us under these Terms against any amount otherwise payable to you, whether in respect of the same Booking or any other Booking. If the amounts payable to you are insufficient to cover the amounts you owe us, you must pay the shortfall to us on demand, and you authorize us and Stripe to charge the payment method on file for your account for that amount.
All Fees are exclusive of relevant taxes, which will be added where required by law.
Where all or part of an amount charged to a Customer in connection with a Booking is refunded, the Service Fee is reversed in the same proportion as the amount refunded. The Payment Processing Fee is not refundable and remains payable by you, because Stripe does not refund that amount to us. Where a Customer disputes or charges back a Charge relating to a Booking, you are responsible for the amount of the disputed Charge and for any dispute, chargeback, or representment fee charged to us by Stripe in connection with it, and we may recover those amounts in accordance with these Terms, unless the dispute arises from our error or from a failure of the Platform. The Payment Processing Fee applies to every Charge, including a Charge for a cancellation fee.
We do not charge Customers any service fee, booking fee, or payment processing fee. The total amount payable by a Customer in connection with a Booking is the Job Subtotal plus applicable Taxes, plus any tip the Customer chooses to add and any cancellation fee that applies under the section titled “Cancellations and Refunds.”
For example (for illustration purposes only), a Booking with a Job Subtotal of $100.00, Taxes of 5%, no tip, and a single Charge, at a Service Fee of 9% of the Transaction Total and a Payment Processing Fee of 2.9% of the Charge plus $0.30 per Charge: the Transaction Total is $105.00; the Service Fee is $9.45; the Payment Processing Fee is $3.35; the total Fees are $12.80; and the Net Payout is $92.20.
We may change the Fees from time to time. We will give Providers at least 30 days’ notice of any increase to the Fees, by email to the address associated with the Provider’s account and by notice within the Platform. Any change to the Fees applies only to Bookings accepted by the Provider after the change takes effect. If you do not agree to a change to the Fees, you may cancel your Subscription in accordance with the section titled “Service Provider Subscriptions.” This paragraph does not apply to additional amounts charged to us by Stripe and charged to you in accordance with the paragraph titled “Payment Processing Fee” above.
Each Provider is solely responsible for determining whether it is registered, or required to be registered, to charge goods and services tax, harmonized sales tax, provincial sales tax, or other similar taxes (collectively, “Taxes”) in connection with its Services, and for the accuracy of any Taxes charged in connection with its Services. Each Provider is also solely responsible for reporting and remitting all such Taxes to the applicable tax authority, and for including Taxes in its quotes and invoices where required by applicable law. This section does not apply to (i) Taxes on Padpal’s own income, revenues, receipts, or assets, or (ii) Taxes that Padpal charges to the Provider on Subscription fees, which are addressed in the section titled “Service Provider Subscriptions.”
Providers must not charge Taxes through the Platform unless they are registered, required to be registered, or otherwise authorized to charge those Taxes under applicable law. If a Provider charges Taxes through the Platform, amounts identified as Taxes will be charged to the Customer as part of the applicable Booking payment and paid out to the Provider through the Platform’s payment processor. The Provider remains solely responsible for reporting and remitting those Taxes to the applicable tax authority. As a convenience, the Platform may automatically calculate an amount for provincial sales tax based on the location where the Services are to be performed, add that amount to the applicable Booking, collect it from the Customer as part of the Booking payment, and pay it out to the Provider through the Platform’s payment processor for the Provider to report and remit. The Platform applies this calculation only where the Provider has provided a valid tax registration number for the applicable Tax. Any such calculation is provided on an “as is” basis as an automated convenience only, does not constitute tax advice, and is not a representation or warranty by Padpal that the calculated amount is accurate, complete, or appropriate for the Provider’s circumstances. Each Provider remains solely responsible for confirming whether and at what rate Taxes apply to its Services, for the correctness of the amounts charged, and for reporting and remitting those Taxes to the applicable tax authority. Padpal does not provide tax, accounting, or legal advice.
Providers must provide and keep current any tax registration information requested by Padpal, including a CRA GST/PST/HST business number, where the Provider is registered or required to be registered for GST/PST/HST. Padpal may require this information before permitting Provider withdrawals or payouts. By providing tax registration information, the Provider represents and warrants that the information is accurate, complete, and current, and agrees to promptly update it if it changes.
This section applies to cancellations of Bookings made through the Platform. Cancellation fees depend on the status of the Booking at the time of cancellation, as follows:
If a Provider cancels a Booking at any time, the Customer will receive a full refund of all amounts paid in connection with that Booking, including any Deposit.
Cancellation fees are calculated based on the Job Subtotal before Taxes and tips. Taxes may be charged on cancellation fees where required by law. If you believe a cancellation fee was applied in error, contact Padpal Support at support@padpal.com.
Customers and Providers may agree between themselves to resolve a cancellation on different terms. We may, in our sole discretion, waive or reduce any cancellation fee, including where a Provider is materially late or fails to attend. Any waiver or reduction is discretionary and is not automatic. This section is subject to the section titled “Your Statutory Rights.”
Customers may post reviews, ratings, and comments about Providers on the Platform. If a Customer posts a review, the Customer’s first name, rating out of five stars, comment, the month and year of the related Booking, and a “Verified Booking” label next to the date of the related Booking will be displayed publicly on the Platform.
Reviews, ratings, and comments are User Submissions (defined below) and must comply with the section titled “Conditions of Use and User Submissions and Platform Content Standards.” Reviews, ratings, and comments reflect the opinions of the Users who post them; we do not verify them, and they do not represent our views or any ranking, recommendation, or endorsement by us. A “Verified Booking” label indicates only that the review is associated with a Booking made through the Platform; it is not a guarantee, endorsement, or warranty regarding the Provider, the Customer, or the Services. Reviews, ratings, and comments may remain on the Platform after the related User account is deleted or terminated, as further described in our Privacy Policy. We may remove or refuse to post any review, rating, or comment in accordance with the section titled “Platform Monitoring and Enforcement, Suspension, and Termination.”
Providers may connect third-party email accounts to the Platform in order to send emails through the Platform. The Platform currently supports Gmail and Google Workspace accounts, Microsoft Outlook, Hotmail, Live, MSN, Office 365, and Microsoft 365 accounts, and other SMTP/IMAP email accounts configured with a password or app-specific password, including providers such as iCloud, Zoho Mail, Yahoo, and other email providers.
Where a Provider sends an email to a Customer using a connected Gmail or Google Workspace account, the email is sent using the Provider’s connected Google account. Where a Provider sends an email to a Customer using another supported email integration, the email may be routed through Padpal’s systems and sent from a Padpal email address that displays the Provider’s business name, such as “[Provider business name] via Padpal.” Copies, contents, recipients, sender information, and delivery records for emails sent through the Platform may be stored on our systems, as further described in our Privacy Policy.
Where a Provider sends marketing emails or other bulk communications through the Platform, those communications may be sent through Padpal’s systems from a Padpal email address and will include an unsubscribe mechanism. If a recipient unsubscribes, the Platform will suppress that recipient from future marketing emails sent through the applicable Platform email feature, subject to applicable law.
Automated transactional or account-related emails, including emails about invoices, quote updates, Booking confirmations, account activity, and similar Platform activity, may be sent from a Padpal email address and may not include an unsubscribe mechanism where they are not marketing communications.
By connecting a third-party email account to the Platform, you represent and warrant that you have the right to do so, and you acknowledge and agree that you are responsible for complying with the terms of service and privacy policy applicable to that account and its provider. Providers are solely responsible for ensuring that any emails or other electronic messages they send through the Platform comply with applicable anti-spam, marketing, privacy, and other laws, including obtaining any consents required to send marketing or commercial electronic messages. We may suspend or disable any email integration at any time, including where required by the applicable third-party provider or applicable law.
We may send Users emails, SMS/text messages, push notifications, and in-app notifications about Bookings, quotes, invoices, payments, account activity, Subscriptions, security, support, and other transactional or account-related matters. Where permitted by law, we may also send marketing or promotional communications.
You may manage your notification preferences through the Platform. Email, text, and marketing notification settings may be enabled by default where permitted by law and remain enabled until you change them. You may disable emails and text messages in your settings, but the Platform may display a warning before you disable your last working contact method because doing so may affect our ability to provide account-related or Booking-related notices.
If you text “STOP” in response to an SMS/text message, our third-party text messaging provider may block future SMS/text messages to that number independently of the Platform. In that case, your in-app notification settings may not immediately reflect the provider-level block, even though you may no longer receive SMS/text messages.
You understand and agree that the Platform and its entire contents, features, and functionality, including, but not limited to, all information, software, code, data, text, displays, graphics, photographs, images, video, audio, music, broadcast, design, presentation, layout, selection, and arrangement, are owned by us, our licensors, or other providers of such material and are protected in all forms by intellectual property laws including, without limitation, copyright, trademark, patent, trade secret, and any other proprietary rights.
The Padpal name and all related names, logos, product and service names, designs, images, and slogans are our trademarks or those of our affiliates or licensors. You must not use such marks without our prior written permission. Other names, logos, product and service names, designs, images, and slogans mentioned, or which appear on the Platform, are the trademarks of their respective owners. Use of any such property, except as expressly authorized, will constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.
You may only use the Platform for your personal and non-commercial use or, if you are a Provider, for your internal business purposes in offering and providing your Services through the Platform. You will not directly or indirectly reproduce, compile for an internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platform, in any form or medium whatsoever except:
Users are not permitted to modify copies of any materials from the Platform nor delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Platform. You must not access or use for any commercial purposes any part of the Platform or any services or materials available through the Platform, other than as expressly permitted by these Terms.
If you print off, copy, or download any part of the Platform in breach of these Terms, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You have no right, title, or interest in or to the Platform or to any content on the Platform, and all rights not expressly granted are reserved by us. Any use of the Platform not expressly permitted by these Terms is a breach of these Terms and may infringe or violate copyright, trademark, and other intellectual property or other proprietary laws.
As a condition of your access and use of the Platform, you agree that you may use the Platform only for lawful purposes and in accordance with these Terms.
The following content standards apply to any and all content, material, and information a User submits, posts, publishes, displays, or transmits (collectively, “submit”) to the Platform or to other Users or persons (collectively, “User Submissions”) and any and all Interactive Functions. Any and all User Submissions must also comply with all applicable federal, provincial, local, and international laws, regulations, and terms of service.
Without limiting the foregoing, you warrant and agree that your use of the Platform and any User Submissions will not:
The Platform may contain Interactive Functions allowing User Submissions on or through the Platform.
None of the User Submissions you submit to the Platform will be subject to any confidentiality by us. By providing any User Submission to the Platform, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to a world-wide, royalty free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose and according to your account settings, and incorporate such material into any form, medium or technology throughout the world without compensation to you. You further waive any moral rights or other rights of authorship as a condition of submitting any User Submission.
By submitting the User Submissions, you declare and warrant that you own or have the necessary rights to submit the User Submissions and have the right to grant the licence hereof to us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns to the User Submissions and comply with these Terms. You represent and warrant that all User Submissions comply with applicable laws and regulations and the Conditions of Use and User Submissions and Platform Content Standards set out in these Terms.
You understand and agree that you, not Padpal nor Padpal’s affiliates nor their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, or successors, are fully responsible for any User Submissions you submit or contribute, and you are fully responsible and legally liable, including to any third party, for such content and its accuracy. We are not responsible or legally liable to any third party for the content or accuracy of any User Submissions submitted by you or any other User of the Platform.
We have the right, without provision of notice to:
You may stop using the Platform at any time. You may terminate your account at any time, for any or no reason, without notice to us, except that you cannot terminate your account while you have an active Booking. If you have an active Booking, you must first complete it (including submitting or collecting payment, as applicable) or cancel it in accordance with the section titled “Cancellations and Refunds” before terminating your account. We may likewise terminate or suspend your account or your access to all or part of the Platform at any time, for any or no reason, without notice to you. Upon any termination:
You waive and hold harmless Padpal, its affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, and successors from any and all claims resulting from any action taken by Padpal and any of the foregoing parties relating to any investigations by either Padpal or such parties or by law enforcement authorities.
We have no obligation nor any responsibility to any party to monitor the Platform or its use, and do not and cannot undertake to review material that you or other Users submit to the Platform. We cannot ensure prompt removal of objectionable material after it has been posted and we have no liability for any action or inaction regarding transmissions, communications, or content provided by any User or third party, subject to applicable laws.
The content on the Platform is provided for general information purposes only. It is not intended to amount to advice on which you should rely. You must obtain more specific or professional advice before taking, or refraining from, any action or inaction based on the content on the Platform.
Although we make reasonable efforts to update the information on the Platform, we make no representations, warranties, or guarantees, whether express or implied, that the content on the Platform is accurate, complete, or up to date. Your use of the Platform is at your own risk and neither Padpal nor its affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever for your use of the Platform.
The Platform includes content provided by third parties, including from Providers, other Users, and third-party licensors. All statements and opinions expressed in any such third-party content, other than the content provided by Padpal, are solely the opinions and the responsibility of the person or entity providing those materials. Such materials do not necessarily reflect the opinion of Padpal. Neither Padpal nor its affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors have any responsibility or liability whatsoever to you, or any third party, for the content or accuracy of any third-party materials.
By submitting your personal information and using the Platform, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such user content submissions in compliance with our Privacy Policy, found at https://padpal.com/privacy, as we deem necessary for use of the Platform and provision of the services available through it.
We use cookies and similar technologies as described in our Privacy Policy. You can manage cookies and similar technologies through your browser or device settings and, where available, through Platform settings. If you disable or refuse cookies or similar technologies, some parts of the Platform may not be accessible or may not function properly. For more information on these automated information-gathering practices, see our Privacy Policy at https://padpal.com/privacy.
For your convenience, the Platform may provide links or pointers to third-party sites or services, and certain features of the Platform are provided by or integrated with third parties, including Stripe and third-party email service providers. We make no representations about any other websites or services that may be accessed from the Platform. If you choose to access any such sites or services, you do so at your own risk. We have no control over the contents of any such third-party sites or services and accept no responsibility for such sites or services or for any loss or damage that may arise from your use of them. You are subject to any terms and conditions of such third-party sites and services.
Such links to third-party sites from the Platform may include links to certain social media features that enable you to link or transmit certain content from the Platform on your own or using certain third-party websites. You may only use these features when they are provided by us and solely with respect to the content identified.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. The Platform must not be framed on any other site, nor may you create a link to any part of the Platform other than the homepage. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the section titled “Conditions of Use and User Submissions and Platform Content Standards”. You agree to cooperate with us in causing any unauthorized framing or linking to immediately stop.
The App may be downloaded from the Apple App Store or Google Play (each, an “App Store”). Your download and use of the App is also subject to the terms and policies of the applicable App Store. These Terms are between you and Padpal only, and not with any App Store provider. The App Store providers are not responsible for the App or its content, have no obligation to furnish any maintenance or support services with respect to the App, and are not responsible for addressing any claims by you or any third party relating to the App or your use of it, including any product liability, regulatory, or intellectual property claims. Apple Inc. and its subsidiaries and Google Inc. and its subsidiaries are third-party beneficiaries of these Terms as they relate to your use of the App downloaded from the Apple App Store and, upon your acceptance of these Terms, will have the right to enforce these Terms against you as a third-party beneficiary.
Your mobile carrier’s standard messaging, data, and other rates and fees may apply to your use of the App, and you are solely responsible for such charges.
Padpal is based in the Province of British Columbia in Canada. We provide the Platform for use only by persons located in Canada. The Platform is not intended for use in any jurisdiction where its use is not permitted. If you access the Platform from outside Canada, you do so at your own risk and you are responsible for compliance with local laws of your jurisdiction.
Consumer protection legislation in certain jurisdictions, including the Business Practices and Consumer Protection Act (British Columbia), the Consumer Protection Act (Alberta), and similar legislation in other provinces and territories, may provide you with rights and remedies that cannot be excluded, restricted, or modified by contract. Nothing in these Terms is intended to, or will be interpreted to, exclude, restrict, or modify any right or remedy you may have under applicable consumer protection or other legislation that cannot lawfully be excluded, restricted, or modified.
You understand and agree that your use of the Platform, its content, and any services or items found or attained through the Platform, including any services performed by any Provider, is at your own risk. The Platform, its content, and any services or items found or attained through the Platform are provided on an “as is” and “as available” basis, without any warranties or conditions of any kind, either express or implied including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Without limiting the foregoing, we make no warranty, representation, or condition of any kind regarding the availability or uptime of the Platform, and we may suspend, withdraw, or discontinue the Platform, in whole or in part, at any time. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
Neither Padpal nor its affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors make any warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availability of the Platform or its contents, or with respect to any Provider, any Customer, or any Services. Without limiting the foregoing, neither Padpal nor its affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors represent or warrant that the Platform, its content, or any services or items found or attained through the Platform will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, or that the Platform or the servers that make it available are free of viruses or other harmful components.
We cannot and do not guarantee or warrant that files or data available for downloading from the Internet or the Platform will be free of viruses or other destructive code. You are solely and entirely responsible for your use of the Platform and your computer, device, internet, and data security. To the fullest extent provided by law, we will not be liable for any loss or damage caused by denial-of-service attack, distributed denial-of-service attack, overloading, flooding, mailbombing, or crashing, viruses, trojan horses, worms, logic bombs, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the Platform or any services or items found or attained through the Platform or to your downloading of any material posted on it, or on any website linked to it.
Except where such exclusions are prohibited by law, under no circumstance will Padpal nor its affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors be liable for negligence, gross negligence, negligent misrepresentation, fundamental breach, damages of any kind, under any legal theory, including any direct, indirect, special, incidental, consequential, or punitive damages, including, but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, property damage, and whether caused by tort, breach of contract, breach of privacy, or otherwise, even if the party was allegedly advised or had reason to know, arising out of or in connection with your use, or inability to use, or reliance on, the Platform, any linked websites or such other third-party websites or services, any content, materials, posting, or information thereon, any services performed or to be performed by any Provider, any Service Contract, or the conduct of any User or other third party, whether online or offline. This section is subject to the section titled “Your Statutory Rights.”
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Padpal, its affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including legal fees on a solicitor-and-client basis) arising out of or relating to your breach of these Terms or your use of the Platform, including, but not limited to, your User Submissions, any Services performed, requested, or received by you, any Service Contract to which you are a party, your interactions or disputes with any other User, third-party sites and services, and any use of the Platform’s content, services, and products other than as expressly authorized in these Terms.
The Platform and these Terms will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision, principle, or rule (whether of the laws of the Province of British Columbia or any other jurisdiction) and notwithstanding your domicile, residence, or physical location.
Any action or proceeding arising out of or relating to the Platform and under these Terms will be instituted in the courts of the Province of British Columbia or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such action or proceeding. You waive any and all objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.
No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms operates, or may be construed, as a waiver thereof, and no single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.
These Terms, the Fee Schedule, and our Privacy Policy constitute the sole and entire agreement between you and Padpal Technologies Inc. regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter. For greater certainty, these Terms include each document that these Terms expressly incorporate by reference, including the Fee Schedule.
The Platform is operated by Padpal Technologies Inc., with its registered and records office at 300 – 1208 West Pender Street, Vancouver, BC, V6E 2S8.
Should you become aware of misuse of the Platform, including libelous or defamatory conduct, you must report it to us at support@padpal.com. All other feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to support@padpal.com.
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