Last modified: June 19, 2026
These Terms of Service constitute a legal agreement and are entered into by and between you and Padpal Technologies Inc., operating as Padpal (“Padpal,” “we,” “us,” or “our”). The following terms and conditions, together with any documents and additional terms they expressly incorporate by reference (collectively, these “Terms”), govern your access to and use of, including any content, functionality, and services offered on or through, the website located at https://www.padpal.com (the “Website”) and our Padpal mobile application available through the Apple App Store and Google Play (the “App” and, together with the Website, the “Platform”).
By using the Platform or by clicking to accept these Terms, you accept and agree to be bound and comply with these Terms and our Privacy Policy, found at /privacy, incorporated herein by reference. If you do not agree to these Terms or the Privacy Policy, you must not access or use the Platform.
By using the Platform, you represent and warrant that you are of the legal age of majority in the jurisdiction in which the Services (defined below) are or are to be performed, that you have the legal capacity to enter into a binding contract with Padpal, and that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Platform.
We reserve the right, in our sole discretion, to revise and update these Terms from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Platform. You agree to periodically review these Terms in order to be aware of any such modifications and your continued use will be your acceptance of them. We also reserve the right to change the availability of any features of the Platform, and any pricing relating thereto, subject, in the case of Subscription pricing, to the section titled “Service Provider Subscriptions.”
The Platform, including content or areas of the Platform, may require User registration. You may register as a Customer or, subject to the section titled “Service Provider Subscriptions,” as a Provider. It is a condition of your use of the Platform that all the information you provide on the Platform is correct, current, and complete.
Your provision of registration information and any submissions you make to the Platform through any functionality such as bookings, quotes, invoices, messaging, email, reviews, comments, profiles, and other such functions (collectively, “Interactive Functions”) constitutes your consent to all actions we take with respect to such information consistent with our Privacy Policy.
Any username, password, or any other piece of information chosen by you, or provided to you as part of our security procedures, must be treated as confidential, and you must not disclose it to any other person or entity. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You are responsible for any password misuse or any unauthorized access.
We reserve the right at any time and from time to time, to disable or terminate your account, any username, password, or other identifier, whether chosen by you or provided by us, in our sole discretion for any or no reason, including any violation of any provision of these Terms.
You are prohibited from attempting to circumvent and from violating the security of the Platform, including, without limitation: accessing content and data that is not intended for you; attempting to breach or breaching security or authentication measures; restricting, disrupting, or disabling service to Users, hosts, servers, or networks; using any robot, spider, or other automatic device to access the Platform; introducing any viruses, trojan horses, worms, logic bombs, or other malicious material; attacking the Platform via a denial-of-service attack; and otherwise attempting to interfere with the proper working of the Platform.
The Platform is an online marketplace that connects customers seeking home services and related services (each, a “Customer”) with independent businesses and individuals offering those services (each, a “Service Provider” or “Provider,” and the services offered by Providers through the Platform, the “Services”). The Platform also provides Providers with subscription-based business tools, including quoting, invoicing, scheduling, email integration, and access to the online marketplace. Customers, Providers, and any other persons accessing or using the Platform are referred to in these Terms as “Users.”
Padpal only provides the online marketplace to Users. When a Customer books a Service from a Provider, the resulting agreement for the performance of that Service (a “Service Contract”) is formed solely and directly between the Customer and the Provider. Padpal is not a party to any Service Contract. We do not perform, supervise, direct, or control any Services, and we have no responsibility or liability whatsoever for the performance, quality, timing, legality, safety, or any other aspect of any Services, or for the acts or omissions of any Customer or Provider, whether online or offline.
Providers are independent third parties. Nothing in these Terms creates any employment, agency, partnership, joint venture, or franchise relationship between Padpal and any User. Any “Verified” badge, “Verified Booking” indicator, or similar verification-related indicator reflects only a limited, discretionary review or Platform record. It is not a guarantee, endorsement, certification, representation, or warranty of any Provider’s identity, qualifications, credentials, licensing, insurance, compliance, background, performance, or the quality or safety of any Services. We do not conduct criminal or other background checks on any User. Providers displayed on the Platform currently appear in random order, which does not reflect any ranking, rating, recommendation, or endorsement by Padpal.
Access to the Platform’s Provider tools, including quoting, invoicing, scheduling, email integration, and the marketplace, requires a paid subscription (a “Subscription”). We currently offer two Subscription tiers:
Subscriptions are available on a monthly or annual basis. All Subscription fees are payable in advance. Annual Subscriptions are priced at the equivalent of ten months of the applicable monthly fee, meaning two months are free as compared to paying monthly for a full year. Subscription fees are exclusive of Taxes (defined below), which will be added where required by law.
Subscriptions automatically renew at the end of each monthly or annual term, as applicable, and the payment method on file will be charged at the then-current rate, unless you cancel your Subscription before the end of the then-current term. We will provide notice of any change to Subscription pricing before it takes effect, and any such change will apply from the start of your next renewal term.
Except as expressly described below in connection with Subscription upgrades, we do not provide refunds, credits, or prorations for any partial Subscription terms or unused Subscription periods. If you cancel your Subscription, the cancellation takes effect at the end of your then-current Subscription term, and you will retain access to the Provider tools until the end of that term. If you upgrade to a higher-priced tier during a term, the upgrade takes effect immediately and the change is prorated. If you downgrade to a lower-priced tier, the downgrade takes effect at the start of your next renewal term, and no refund, credit, or proration is provided for the remainder of your then-current term. This section is subject to the section titled “Your Statutory Rights.”
Customers may book Services through the Platform, either by booking a Service offered by a Provider (a “Service-Based Booking”) or by requesting a quote from a Provider (a “Quote-Based Booking” and, together with Service-Based Bookings, “Bookings”). A Provider may require a Customer to pay a deposit in connection with a Booking (a “Deposit”). The amount of any Deposit is set by the Provider in their sole discretion. Any changes proposed by a Provider to a Booking must be accepted by the Customer through the Platform before any charges relating to those changes are processed.
Each Customer and Provider is solely responsible for the terms, performance, and fulfillment of their Service Contract, including the scope and price of the Services, scheduling, and the resolution of any disputes between them.
All payments made through the Platform are processed by Stripe, Inc. and its affiliates (“Stripe”), a third-party payment processor, and are made in accordance with, and are subject to, Stripe’s Services Agreement. We do not collect or store full payment card details, and we do not hold any Customer funds (except for Deposits, as applicable). By providing a payment method, you authorize Stripe to charge that payment method in accordance with these Terms.
To receive payments through the Platform, Providers must create and maintain an account with Stripe, provide their payment details through Stripe, and agree to the Stripe Connected Account Agreement.
When a Customer makes a Booking, the Customer must provide a valid payment method, which will be securely stored by Stripe. Following completion of the Services, the Customer has 24 hours to submit payment manually through the Platform and may, at the Customer’s option, add a tip for the Provider. Tips are voluntary. If the Customer does not submit payment within 24 hours following completion of the Services, the stored payment method will be charged automatically for the amount payable in connection with the Booking.
We charge Providers a service fee equal to 9% of the Transaction Total for each Service booked through the Platform (the “Service Fee”). “Job Subtotal” means the total price payable for the applicable Services under a Booking, excluding Taxes and any tip. “Transaction Total” means the Job Subtotal plus Taxes applied to the Booking, excluding any tip. (For example, if the Job Subtotal is $100.00 and Taxes are 5%, the Transaction Total is $105.00 and the Service Fee is $9.45.)
Each Provider is solely responsible for determining whether it is registered, or required to be registered, to charge goods and services tax, harmonized sales tax, provincial sales tax, or other similar taxes (collectively, “Taxes”) in connection with its Services, and for the accuracy of any Taxes charged. Each Provider is also solely responsible for reporting and remitting all such Taxes to the applicable tax authority. As a convenience, the Platform may automatically calculate an amount for provincial sales tax based on the location where the Services are to be performed, add it to the applicable Booking, collect it from the Customer, and pay it out to the Provider for the Provider to report and remit, only where the Provider has provided a valid tax registration number. Any such calculation is provided on an “as is” basis as an automated convenience only and does not constitute tax advice. Padpal does not provide tax, accounting, or legal advice.
Providers must provide and keep current any tax registration information requested by Padpal, including a CRA GST/PST/HST business number, where the Provider is registered or required to be registered. Padpal may require this information before permitting Provider withdrawals or payouts.
This section applies to cancellations of Bookings made through the Platform. Cancellation fees depend on the status of the Booking at the time of cancellation, as follows:
If a Provider cancels a Booking at any time, the Customer will receive a full refund of all amounts paid in connection with that Booking, including any Deposit. Cancellation fees are calculated based on the Job Subtotal before Taxes and tips. If you believe a cancellation fee was applied in error, contact Padpal Support at support@padpal.com. This section is subject to the section titled “Your Statutory Rights.”
Customers may post reviews, ratings, and comments about Providers on the Platform. If a Customer posts a review, the Customer’s first name, rating out of five stars, comment, the month and year of the related Booking, and a “Verified Booking” label will be displayed publicly on the Platform. Reviews, ratings, and comments are User Submissions and must comply with the section titled “Conditions of Use and User Submissions and Platform Content Standards.” Reviews reflect the opinions of the Users who post them; we do not verify them. We may remove or refuse to post any review, rating, or comment in accordance with the section titled “Platform Monitoring and Enforcement, Suspension, and Termination.”
We may send Users emails, SMS/text messages, push notifications, and in-app notifications about Bookings, quotes, invoices, payments, account activity, Subscriptions, security, support, and other transactional or account-related matters. Where permitted by law, we may also send marketing or promotional communications. You may manage your notification preferences through the Platform. You may disable emails and text messages in your settings, but the Platform may display a warning before you disable your last working contact method because doing so may affect our ability to provide account-related or Booking-related notices.
You understand and agree that the Platform and its entire contents, features, and functionality are owned by us, our licensors, or other providers of such material and are protected in all forms by intellectual property laws. The Padpal name and all related names, logos, product and service names, designs, images, and slogans are our trademarks or those of our affiliates or licensors. You must not use such marks without our prior written permission. You may only use the Platform for your personal and non-commercial use or, if you are a Provider, for your internal business purposes in offering and providing your Services through the Platform.
As a condition of your access and use of the Platform, you agree that you may use the Platform only for lawful purposes and in accordance with these Terms. The following content standards apply to any and all content, material, and information a User submits, posts, publishes, displays, or transmits (collectively, “submit”) to the Platform or to other Users or persons (collectively, “User Submissions”) and any and all Interactive Functions.
Without limiting the foregoing, you warrant and agree that your use of the Platform and any User Submissions will not:
We have zero tolerance for objectionable content and abusive users. You may report objectionable content or abusive users, and block other users from contacting you, using the in-app tools provided, or by emailing support@padpal.com. We review reports and remove content that violates these Terms, and may suspend or terminate the accounts of users who violate them.
By providing any User Submission to the Platform, you grant us and our affiliates and service providers a world-wide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose and according to your account settings. By submitting the User Submissions, you declare and warrant that you own or have the necessary rights to submit them and that they comply with these Terms. You understand and agree that you, not Padpal, are fully responsible and legally liable for any User Submissions you submit or contribute.
We have the right, without provision of notice to:
You may terminate your account at any time, except that you cannot terminate your account while you have an active Booking. We may likewise terminate or suspend your account or your access to all or part of the Platform at any time, for any or no reason. Upon any termination, any Subscription fees paid are non-refundable (and, where your Subscription remains in good standing, your Subscription will run its course until the end of the then-current term); certain information will be retained or remain visible on the Platform as described in our Privacy Policy; and any provisions of these Terms that by their nature should survive termination will survive.
We have no obligation nor any responsibility to any party to monitor the Platform or its use, and do not and cannot undertake to review material that you or other Users submit to the Platform. We cannot ensure prompt removal of objectionable material after it has been posted.
The content on the Platform is provided for general information purposes only. It is not intended to amount to advice on which you should rely. The Platform includes content provided by third parties, including from Providers, other Users, and third-party licensors; all statements and opinions expressed in any such third-party content are solely the opinions and the responsibility of the person or entity providing those materials.
By submitting your personal information and using the Platform, you consent to the collection, use, reproduction, hosting, transmission, and disclosure of any such user content submissions in compliance with our Privacy Policy, found at /privacy, as we deem necessary for use of the Platform and provision of the services available through it.
For your convenience, the Platform may provide links or pointers to third-party sites or services, and certain features of the Platform are provided by or integrated with third parties, including Stripe and third-party email service providers. We make no representations about any other websites or services that may be accessed from the Platform. If you choose to access any such sites or services, you do so at your own risk.
The App may be downloaded from the Apple App Store or Google Play (each, an “App Store”). Your download and use of the App is also subject to the terms and policies of the applicable App Store. These Terms are between you and Padpal only, and not with any App Store provider. The App Store providers are not responsible for the App or its content, have no obligation to furnish any maintenance or support services with respect to the App, and are not responsible for addressing any claims by you or any third party relating to the App or your use of it, including any product liability, regulatory, or intellectual property claims. Apple Inc. and its subsidiaries and Google Inc. and its subsidiaries are third-party beneficiaries of these Terms as they relate to your use of the App downloaded from the applicable App Store and, upon your acceptance of these Terms, will have the right to enforce these Terms against you as a third-party beneficiary. Your mobile carrier’s standard messaging, data, and other rates and fees may apply to your use of the App.
Padpal is based in the Province of British Columbia in Canada. We provide the Platform for use only by persons located in Canada. The Platform is not intended for use in any jurisdiction where its use is not permitted. If you access the Platform from outside Canada, you do so at your own risk and you are responsible for compliance with local laws of your jurisdiction.
Consumer protection legislation in certain jurisdictions, including the Business Practices and Consumer Protection Act (British Columbia) and similar legislation in other provinces and territories, may provide you with rights and remedies that cannot be excluded, restricted, or modified by contract. Nothing in these Terms is intended to, or will be interpreted to, exclude, restrict, or modify any right or remedy you may have under applicable consumer protection or other legislation that cannot lawfully be excluded, restricted, or modified.
Your use of the Platform, its content, and any services or items found or attained through the Platform, including any services performed by any Provider, is at your own risk. The Platform, its content, and any services or items found or attained through the Platform are provided on an “as is” and “as available” basis, without any warranties or conditions of any kind, either express or implied, including the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Neither Padpal nor its affiliates make any warranty, representation, or endorsement with respect to the completeness, security, reliability, suitability, accuracy, currency, or availability of the Platform or its contents, or with respect to any Provider, any Customer, or any Services. The foregoing does not affect any warranties that cannot be excluded or limited under applicable law.
Except where such exclusions are prohibited by law, under no circumstance will Padpal nor its affiliates or their respective directors, officers, employees, agents, service providers, contractors, licensors, licensees, suppliers, or successors be liable for negligence, gross negligence, negligent misrepresentation, fundamental breach, or damages of any kind, under any legal theory, including any direct, indirect, special, incidental, consequential, or punitive damages, arising out of or in connection with your use, or inability to use, or reliance on, the Platform, any linked or third-party websites or services, any services performed or to be performed by any Provider, any Service Contract, or the conduct of any User or other third party, whether online or offline. This section is subject to the section titled “Your Statutory Rights.”
To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Padpal, its affiliates, and their respective directors, officers, employees, agents, service providers, contractors, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including legal fees on a solicitor-and-client basis) arising out of or relating to your breach of these Terms or your use of the Platform, including your User Submissions, any Services performed, requested, or received by you, any Service Contract to which you are a party, and your interactions or disputes with any other User.
The Platform and these Terms will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without giving effect to any choice or conflict of law provision. Any action or proceeding arising out of or relating to the Platform and under these Terms will be instituted in the courts of the Province of British Columbia or the Federal Court of Canada, and each party irrevocably submits to the exclusive jurisdiction of such courts.
No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms operates, or may be construed, as a waiver thereof, and no single or partial exercise of any right, remedy, power, or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
If any term or provision of these Terms is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability will not affect any other term or provision of these Terms or invalidate or render unenforceable such term or provision in any other jurisdiction.
These Terms and our Privacy Policy constitute the sole and entire agreement between you and Padpal Technologies Inc. regarding the Platform and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.
The Platform is operated by Padpal Technologies Inc., with its registered and records office at 300 – 1208 West Pender Street, Vancouver, BC, V6E 2S8.
Should you become aware of misuse of the Platform, including libelous or defamatory conduct, you must report it to us at support@padpal.com. All other feedback, comments, requests for technical support, and other communications relating to the Platform should be directed to support@padpal.com.
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