Search our help articles or browse topics below.
How to book, what to expect, and tips for your first service.
Understand your charges, deposits, refunds, tax, and tipping.
How providers are reviewed, incident reporting, and your protections.
Cancellation policy, rescheduling, scope changes, and disputes.
Sign-in, updating your details, notifications, and account deletion.
Payouts, platform fees, subscriptions, and managing jobs.
Our support team is available Monday to Friday during business hours. We are here to make things right.
Mon – Fri · 9 AM – 6 PM PST · support@padpal.com